Ideas

How does one get started on website?? I'm new here and need some assist?

The old setup for chat was much better. The old didn't require me to give account information like it does now, this was passed to the rep in the past automatically.

The initiated time should always be present when a restore is activated. Why on earth would you NOT want this?? The portal should also show the last date and time when a restore was accomplished.

Some hosts like Siteground have a bunch of useful tools in the backend that I'd like to see on Nexcess, such as File Manager, HTTPS Enforce, Block IPs and Search and replace.

Possibly include the visual comparison output to show which plugins failed and why.

portal: Suggestion: Can we have a link in the left sidebar to 'cases/tickets' ? Nav is a bit of a chore without it. Thanks

The NewRelic agent needs to be updated. Here's the message I see at NewRelic: "Agent security update available. Your agent is 11 versions behind—update now to get the latest security updates, features, and bug fixes."

I had to click near 50 times (no exaggeration) just to login to the Nexcess portal the last several times I have logged in. Its quite infuriating. Please consider just using MFA or Invisible Captcha. There is no need for manual captcha for YEARS now.

It takes HOURS for a restore to take place. The whole point of a backup is the ability to quickly revert to a working copy. I've had restores take upwards of 6 hours. Basically I can't rely on Nexcess backups for live sites.

Can you PLEASE makes the errors separate, or come up to the top? I wasted a lot of time today scrolling through over 3400 files trying to find the 5 giving errors. After going through twice, I still only found 3. I appreciate the checker finding issues, but needs to be more efficient in giving us the report. I think this suggestion would help a lot of your customers. Thanks for your great support!