Ideas

When I try to pay my monthly invoice, it will only accept Credit Card. When I enter my Debit card details, it declines. Your system will only accept Credit Card. Please amend so I can pay easily.

Blocking all our websites without prior notice is not professional. This has caused significant pressure for us. You should inform us first to resolve the issues. We are running two main websites on your hosting service, and this time the customer support is also taking too long to find the issue. Please educate your technical team, as they are the ones who blocked the websites and should know the root cause. If you need to block our websites again, please inform us in advance. If this happens again, we will change our hosting provider.

+ Easily find the application path (e.g., when I run nkmagento2, it will work in this dir) + Configure Redis step-by-step - Cluster/Cloud/Dedicated + Configure Varnish step-by-step - Cluster/Cloud/Dedicated + Ensuring page caching is properly configured for Cluster/Cloud/Dedicated + Create new VPN accounts for Customer to use with ovpn + Configure htaccess for various redirect scenarios + Manually copy/configure staging/dev site/db - One trick on this one is knowing how to copy a site from one cloudsite to another (KH has a great script snippet that uses nc for this) + Dealing with spam, including switching the user over to securitytrails + Resolving issues with the Interworx LetsEncrypt SSL service failing to renew the cert + Troubleshooting / Dealing with ModSec issues + Troubleshooting / Dealing with max children issues + Troubleshooting / Dealing with constant reboots from server OOM(out of memory) issues + Manually deploying magento/wordpress for a fresh site + Troubleshooting issues where automated site creation fails + Troubleshooting whether the server is having hardware issues (how do I issue manual reboot / look at the console / memory test / etc.) - looking at grafana or accessing the kvm or the easy way to the allocation page + Monitoring notifications and how to deal with them + How To Effectively Use The strace Videos and Training

I am bombarded daily with multiple support ticket update requests. Unfortunately, I don't track account numbers or ticket numbers and the only way I can look them up is to do a search of my emails to try and find the original ticket to find out which client it involves. Is there some way that you can include either the primary master domain name or the account owner's email address or the account name in the support ticket update request? If you could, I can answer the status of the ticket immediately when I read the email. I currently have 45 separate client accounts on Nexcess and I am trying to migrate 5-10 accounts per month along with doing my regular work. This means I am opening 10-20 tickets per month. I have another 80 or so clients I am trying to migrate to Nexcess this year. I really appreciate the fabulous tech support provided by Nexcess and that is the reason I am migrating all my clients to your platform. I really want to address the ticket update requests as soon as possible, so I am not wasting the time of your excellent tech support team. Unfortunately, without a client domain name or primary email address included in the ticket update request, I have to put off responding until I have some spare time to find out which client the ticket is about. Occasionally I do get a link to the ticket, but when I click on it and log in, I get a message that the action failed, but it is not my fault, but something on your end. The other problem with the link is also that I need to log in to find out who the client is. If I have the account name, owner's email address or the master domain name, I know the status of the ticket and do not need to log in to look it up. If you have any questions, please feel free to contact me. Best Regards, [REDACTED CONTACT INFO]

Nexcess is amazing for performance but falls shortly massively on site cloning with its stencils, only 4gb max for a clone? that dont work for a lot of ecommerce sites. We plan on having over 100 sites with nexcess but I see issues now with this. Please make it so we can clone sites easily no matter on the size as lot as our plan fits it and also across plans.

We have multiple servers on our plan and it would be great to either be able to copy a stencil from one server to another, or to create a site from a stencil on another server. Thanks!

We get logged out of our portal after only a few minutes of inactivity, or even sometimes when we're in the middle of doing something. This is highly inefficient and inconvenient. It really should be extended or even better, allow users to set their own session expiration times.

Huge shoutout to Ben Robeson for saving the day! After struggling with a tech issue and going through numerous (8?) technicians, Ben was the only one who successfully resolved the problem. His expertise, patience, and dedication were truly remarkable. He listened attentively, tackled the issue head-on, and got it resolved. He also recorded what the issue was so that we can avoid running into that again. I highly recommend Ben Robeson for his exceptional tech support!

Possibly include the visual comparison output to show which plugins failed and why.

Please upgrade the Varnish to the latest version as ScandiPWA needs that