Ideas

Please add an easy way to clear wordpress cache in the Nexcess hosting panel.

CANCEL my account immediately mvhyde@live.com

This is really really disappointing. The entire point of a staging site is to get everything just so, test it, then easily make it live. Which is how virtually all other providers handle it. Support says that to make a staging site live, we have to perform multiple manual steps (downloading, uploading, zipping, making sure PHP version is the same, etc). Lots of potential points for failure, and involves longer downtime for the site. I think it's misleading to even call this a staging site--it's just another entirely unrelated web site (with a different billing profile) Plus the whole "zip file" thing means there's a good chance of orphaned files in the live site (that were deleted in "staging"), contributing to our usage. Unless again, we manually track all of the deleted files and delete them manually. Please, please, please provide "swap", "copy" or "publish" feature--like every other provider. Or stop calling it staging, and just call it a "free copy" or something.

You need to provide a direct DNS link at the submenu level or we have to click backwards to the top level to access DNS. If you are also going to push us to a credential page, then put a direct link to our domain's actual DNS page to do immediate changes if needed! Look at this lin: https://my.nexcess.net/plans/12557389/sites/11784902/credentials where is the DNS link or direct domain dns link??

This is domain " sfy.org.uk "

Occasionally, it would be incredibly helpful to go back to a backup and test to see if something was working before going through the lengthy restore process. That way, if you have to check multiple backups, you're not reverting production to each individual one. This would pair nicely with the ability to download automatic backups as has already been requested.

It is possible to restore Files, Database, or Both from Daily Backups, but not from Full Backups. I suggest adding this functionality! Your competitor WP Engine does this really well.

Every other host we work with has this. Nexcess currently has a knit together system of plugins that do not currently work. We need the ability to create staging and then push/pull as needed to refresh either environment.

It takes HOURS for a restore to take place. The whole point of a backup is the ability to quickly revert to a working copy. I've had restores take upwards of 6 hours. Basically I can't rely on Nexcess backups for live sites.

The only present way to tell what size an elasticsearch container is, is to check the invoice. it would be better and easier if we could see the size right with all the other information such as endpoint and port.