Ideas

We have 100+ sites and it takes a lot of time to click on each individual site to determine the PHP version. Wish we could see that at a higher level or possibly sort by php level.

Please send alerts when our disk space is about to be full. The only way to tell now is if our website and admin completely crash. That is way too late of a "warning".

The screen doesn't tell us if users have 2FA setup. It also doesn't allow us to require it when we add them. Either would be helpful to make sure our people have their plans setup securely. https://my.nexcess.net/settings/team MFA Multi Factor Authentication

When there is a large amount of custom SSLs to choose from, it can be cumbersome. Might be a good idea to allow the deletion of old ones so it's not just a dropdown box of hundreds of SSLs after a couple of years.

instead of oldest to newest which requires me to click on "100" to view the newest sites OR click to the 3rd page. if you default to newest websites at the top of the list it will make life easier for developers.

When my site starts autoscaling, the Nexcess support system generates a ticket, closes it immediately, and sends me notification of the ticket being resolved. Nothing in the mail makes it clear that it's an auto-scaling notification. You have to click through to the ticket to see what it was for. It would be useful if the format of these emails (title and content) were clearer so we could separate those emails at a glance from regular support emails. I described this in more detail in ticket 09426092. Thanks!

I had to click near 50 times (no exaggeration) just to login to the Nexcess portal the last several times I have logged in. Its quite infuriating. Please consider just using MFA or Invisible Captcha. There is no need for manual captcha for YEARS now.

https://example.com:2443/webmail/ is not secure. Need, short, secure URL that is easy for our clients to remember. Your 54-character URL is not exactly user-friendly.

For tickets opened through the portal, the first post doesn't list the name of the user who submitted it. This makes it difficult to determine who from our company submitted a request. Not sure why it's that way, but it would be helpful to have the user's name listed. Tickets opened via email seem to have a second post which is a duplicate of the first, but which does list the user's name ... this is clunky and awkward, but better than nothing.

When accessing a ticket through the client portal, trying to view image attachments results in a preview window with a broken image. Downloading the attachment seems to work fine, however.