Make auto-scale notifications different from regular support ticket notificaitons
under review
D
David P.
When my site starts autoscaling, the Nexcess support system generates a ticket, closes it immediately, and sends me notification of the ticket being resolved.
Nothing in the mail makes it clear that it's an auto-scaling notification. You have to click through to the ticket to see what it was for.
It would be useful if the format of these emails (title and content) were clearer so we could separate those emails at a glance from regular support emails.
I described this in more detail in ticket 09426092.
Thanks!
Brian Oates
under review
Thanks for the feedback, David. I can absolutely see how these alerts could be overlooked without a clear indication of their purpose in the subject line. This is under review.