Portal Performance
complete
D
David J.
Portal is extremely slow (3+ minutes for the Dashboard Home) for accounts with a high number of sites.
C
Cassandra F.
I noticed the performance issue today trying to load the "plans" page.
Brian Oates
complete
Hello David and Christopher, thanks for the feedback here.
The specific dates that both of you have submit feedback were in the midst of a performance event we experienced with the portal. Over the course of those days, our teams were taking steps to mitigate poor performance. By the end of last week, code changes were implemented to address the origin cause that lead to the performance degradation.
If you continue to experience performance issues, please respond back with specific pages/load times where you're noticing this performance loss.
Brian Oates
Merged in a post:
Portal Performance Optimization
Christopher Miller
Loading
Please increase the performance for displaying plans, shared hosting listings etc. It can take a while to load pages. If I click through, and go back, I have to "reset my view" to 100 to ensure I can find a customer with "Ctrl + F" just to avoid the load times to search through the pagination clicks. It took almost 20 seconds to load the pagination of shared hosting with more than enough internet connection (I did a speed test to make sure). It always seems to be this slow.
Search
Please integrate search for plans and shared hosting. It is also very slow when trying to get to the right customer if you are not going to list it alphabetically. If I could just search and the right plan populates as I type that would be most idea. We have 75 plans and the list and issue will only grow.