Improve Your Migration Interface
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Brian C.
I have been working with another client helping him with his Nexcess account and really appreciate the excellent tech support, but your user interfaces are sometime rather cryptic especially your migration interface. I had to call three times to get an explanation for various fields I needed to fill out and the results I got when I filled them out. A brief explanation for some of the fields would greatly help the new user. I have 6 more websites that I will be setting up accounts for over the next month and they should be easier to set up now that i know what you are asking for, but it would be nice for a first time user to be able to fill out the documentation with out having to call in or use chat if they are not in a hurry.
I look forward to having more clients up on Nexcess in the future.
Best Regards,
Brian Creamer
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Brian C.
I would be happy to give constructive feedback to your support leaders. We really like Nexcess and would be happy to help improve some of your documentation.
Best Regards,
Brian Creamer
Brian Oates
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Hi Brian.
Thanks for the feedback here. I'm going to pass this information along to one of our support leaders who manages and designs our migrations procedures. They will likely be reaching out to get further feedback from you and see what we can do to make this process as effortless as we can.