Huge shoutout to Ben Robeson for saving the day! After struggling with a tech issue and going through numerous (8?) technicians, Ben was the only one who successfully resolved the problem. His expertise, patience, and dedication were truly remarkable. He listened attentively, tackled the issue head-on, and got it resolved. He also recorded what the issue was so that we can avoid running into that again. I highly recommend Ben Robeson for his exceptional tech support!