Dev Environments - Disk: Usage vs Quota
under review
Scott Brown
Customer are upset to learn that the development environments purchased for applications on dedicated cloudhosts do not actually increase the total disk allowed to the plan and/or are not they’re own separate containers.
The development services only provide a second unix user with a different quota than production, and any disk usage from that user counts equally against the disk usage of the production cloudhost plan.
But our website and purchase page in Portal communicate the purchase is for an amount of disk, not an amount of quota.
I think we either need to be more clear in our wording, or, we need to offer containerized development environments that do offer their own disk.
Tiffany Bridge
under review
Tiffany Bridge
Hi. We agree that there's a problem here- the disconnect is that on a multitenant version of the plan, you do get a dev environment with its own additional disk space (for which we do charge), but on a dedicated setup, you already have all the space available; there is no more to allocate.
With that being the case, how would it be ideal for your dev environment needs to be met?
- Dev environment on a separate, multitenant cloudhost?
- Dev environment free, but carved out of your plan allocation and on the same dedicated environment?
- Instead of a separate dev environment, use on of the secondary sites allotted on your plan, which also consumes plan resources but in a more visible/intuitive way?
J
Joseph S.
Tiffany Bridge: Hi Tiffany, thanks for coming back and engaging on this issue. To me the preferred option would be "Dev environment on a separate, multitenant cloudhost". This is cleanest and clearest to us. Separate resources, separate processes etc. I feel if we ever needed to we could always create a new test site on the main plain knowing it would be sharing the resources.
Tiffany Bridge
Joseph S.: Thanks for this feedback! We have some more thinking and considering to do here with our colleagues in engineering, so I'm marking this "Under Review" for now.
J
Joseph S.
Hi Scott - I think this all stems from my discussions with the team on the Support ticket. Yes, I am "upset" to learn this as it is in no way clear. There are dev environments available from $5 to $50. The difference being the bandwidth and disk space you are purchasing. It is not clear (and I think not fair) that you are actually purchasing from your own quota which you are already paying for in the main plan. Thanks for escalating this.