Clarify Automated Backups
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M
Michael W.
Add additional details to Nexcess pages, explicitly indicating the role automatic backups performed by Nexcess fall in terms of Managed services.
Tiffany Bridge
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J
Joseph H.
Not sure whether you've seen these, but they may have the information you're looking for:
Nexcess Backup Policy: https://www.nexcess.net/help/nexcess-backup-policy/
Terms of Service (specifically section 4.5): https://www.nexcess.net/policies/terms-of-service/
I'd say the tl;dr is, they do keep 30 days worth of backups, but as with any critical data, you really need to be maintaining your own copy of backups as well and store it somewhere secure and off-server. (good practice is to follow the 3-2-1 backup rule, google it if you're unfamiliar)